You may never see the hotel the same way again.
Oh, of course, you will still see elegant chandeliers and vacuuming carpets, as well as uniformed staff ready to serve you.
But after reading Jacob tommski's head in bed: hotels, pushing stles and other reckless memoirs
Known as hospitality, you will also begin to notice tricks, scams, coded speeches, secret games played by employees and guests.
You will learn how to get along.
Would like a bottle of champagne to be delivered to your room or not
Cost of late checkout?
Tomsky explains who to talk to and how to speak.
How about the free snacks in the mini bar that Tomsky calls "happy little refrigerator?
Pull a simple room switch or simply argue about the cost at checkout and watch them disappear.
But be careful: if you were rude to the Bellman earlier, Tomsky warned you not to use a toothbrush tonight "or forever, really.
Tomsky combines the elements of the memoir, rough and shocking, bitter and funny, guides and cautionary stories, allowing him to work in luxury hotels in New Orleans and New York for ten years, had a crazy journey. With a career-
Tomsky was born in California and his parents are military, his bachelor's degree in philosophy is limited, and he started a warm hospitality career in valet parking.
Here, he witnessed colleagues coming out of the parking lot smoothly and sucking-
"Sir, AC runs and classic rock for you.
"For personable, articulate Tomsky, there was only a short jump from there to the front desk and the front desk, where he saw the worst guests: vulgar, drunk, rude to put your own cockroaches in a bag, enjoy a free stay, and upgrade through a discounted online --booked room.
Tomsky learned revenge very quickly. He lied (
"Do you want a king bed? But double-
Large rooms. ”)He key-
Bomb annoying guests and make sure their key cards don't work.
On the head of the bed, the sex stands out in various ways: the staff in the room;
Guests in the business center;
Sex toys in the wrong placeup dolls;
The man who slipped his robe or towel, Dominique Strauss
When the housekeeper came in, Kahn's style;
Prostitutes in suits avoid the front desk, go directly to the elevator, and abandon themselves.
The life of the staff is almost no better than that of the guests.
Tomsky describes how employees steal alcohol and rip off management.
He revealed high rebates for booking certain tours.
He revealed.
The bellman earns six figures a year, all in cash.
What he suggested wasnumbing, soul-
This job is boring, which gives employees good reason to be dissatisfied and dishonest --
There was even a slight postal service, as Tomsky himself did.
But even if he lies to a guest, smokes, drinks a Coke or drinks a Heineken beer for breakfast, his fragility and humanity will flash in the dark.
It's almost painful to see him clean up his dirty blood-Condoms have spots
Spread sheets in the sultry basement laundry room looking for lost earrings from guests.
When he realized that he was 30 years old and on his way to becoming a lifer, he actually went back to the storage room, indulged in stolen mini-bar candy and cried.
Tomsky's works are smooth and colorful.
His view of carnival is that more than one page in a sentence is a vivid and accurate description you can find.
Almost every chapter (
He amicably omitted Chapter 13, just like the Hotel omitted the 13 th floor)
He includes delightful add-ons that are rarely found in tellall books.
When you're done, you almost want to shake hands with Tomsky.
Service tip over $20.
Journalist/writer Marcia Kayi was a hotel waitress, bartender, housekeeper for three years when she was young, and an observer who was often confused about human behavior.