FAQs

46.Q:How do you make our business long-term and good relationship?

A:1. We keep good quality and competitive price to ensure our customers benefit ;
A:2. We respect every customer as our friend and we sincerely do business and make friends with them no matter where they come from.

47.Q:Have stock for all model?

A:Yes, we usually have prepared stock for each model, order within 200 PCS can dispatch directly from warehouse.

48.Q:What kinds of services can we get from you?

A:We offer you best service and after-sales service.
1. As for the products, we offer one year warranty.
2. Delivery tracking information will be provided .
3. If you have any questions during the operation, we will assist you.

49.Q:How to Get a Precise Quotation:

A:Let us know the following information when you send out the inquiry:
1. Model Number and Color (If you can not find the same model on our website, you can send us the description and photo for our reference);
2. Quantity
3. Detailed address to confirm the shipping cost;
4. Preferred payment method to check out if there is any banking fee.

50.Q:How can I get your latest products catalogue or price list?

A:Contact us by email, Trade Manager or send enquiry to us directly.

51.Q:How to make an order?

A:1、You tell us the quantity, color, and your address, telephone no, then we make the PI for you
A:2、After you confirm the PI and make the payment, we arrange the order
A:3、The tracking number will be offered to you once the goods are finished and be sent to you
A:4、You get the goods

52.Q:1.What is your main products ?

A:Our main products sex toys for men and women, sex vibrators, wand massager, anal sex toys, couple sex toys, etc.

53.Q:How you clean a sex toy?

A:The sex toys are easy to clean, using clean water, mild soap or toy cleaner.

54.Q:Is the material safety to health?

A:Yes, it is. The material of product is food grade and non-toxic ; free-phthalate Odorless.

55.Q:What is the reason we choose you?

A:1. Good service: We can offer R&D service, we have professional team to service for you.
A:2. Competitive price: Good price, good quality
A:3. Free collocation service: The sex product we can offer free collocation service for you, let you business become bigger.

56.Q:How can you solve the problem if we receive the defective goods.

A:Please kindly provide the pictures and video, We will send you the replacement with your next order for free.

57.Q: How can I contact with you ?

A:You can send email to sales@kisstoy.com.

58.Q:I received the goods but found out some of the products are broken and some of the packages seemed to have been opened by someone, what should I do ?

A:First we want our clients to always remember this: do not sign for any goods from the couriers with damaged outside packages !
We only be responsible for product damage caused by improper packing by our side. Since it's hard to make judgment for whose fault that was, we require our clients always send us proof such as pictures to identify the situation.

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